Every Tusday 7:30pm, come to the 123 N IONS MASTER LIVE MALL FB Live Streaming Platform to share knowledge on anion health and how to use anions for health. See you there. =)

Refunds & Returns


  1. The products are handcrafted and thoroughly inspected before delivery to ensure quality.

  2. Items eligible for refund or exchange include those resulting from our negligence, such as incorrect products or products with specifications different from your order. For faulty products, please capture a clear picture and email it to us. Original packaging in its original condition is required. Items showing signs of use, scratches, or mishandling damage will not be accepted.

  3. Exchange requests due to customer error (e.g., incorrect orders) require administrative approval, provided the item remains in its original condition.



Each item is custom-made to order; therefore, returns are accepted only if the item arrives damaged or if an incorrect item was received. Please contact us within 24 hours in such cases. The item must be returned unworn and in its original condition. The buyer is responsible for shipping the item back to us and for its safe delivery. Upon receipt, we will issue an exchange or refund within 2 to 7 working days, as preferred by the buyer.



Feedback is crucial to our business, and we appreciate you taking the time to leave us your thoughts. Before leaving neutral or negative feedback, please contact us so we can address any concerns professionally and efficiently. We strive for 100% customer satisfaction.

*Please send all inquiries via email, as we monitor these regularly.


Thank you for reviewing our Terms and Conditions.

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