ANNOUNCEMENT

We are committed to providing our customers with the highest quality handcrafted products. Each item undergoes rigorous quality checks before delivery to ensure it meets our high standards.

If you receive an item that is incorrect or does not match the specifications due to our oversight, you are eligible for a refund or exchange. Please contact us promptly with a clear photograph of the issue. The item must be returned in its original packaging and condition. Items showing signs of use, scratches, or damage from mishandling will not be accepted.

For exchange requests due to customer errors (e.g., incorrect orders), approval will be required, and the item must remain in its original condition.

RETURNS POLICY

As our products are custom-made to order, returns are only accepted if the item arrives damaged or if the incorrect item was received. Please contact us within 24 hours of receiving the item to initiate a return request. The item must be returned unused and in its original condition. The buyer is responsible for the cost of shipping the item back and ensuring its safe delivery to our designated address. Once we receive the returned item, we will process an exchange or refund within 2 to 7 working days, as preferred.

FEEDBACK

Your feedback is crucial to our ongoing improvement. We invite you to share your valuable insights to help us enhance our service quality. Before leaving neutral or negative feedback, please reach out to us, and we will do our utmost to resolve your concerns professionally and promptly. Your satisfaction is our ultimate goal.

*Please send all inquiries via email, and we will respond promptly.

Thank you for reviewing our terms and conditions.