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1. We do manual and thorough inspection before deliver your product.
2. Items that are qualify for refund/exchange are those that was due to our negligence i.e sending the wrong products or product which has different specification from what you have ordered. If the product faulty, please capture a clear picture and email it to us. Original packing in original condition is required. Any used, scratches or damages caused by own careless will not be accepted
3. If product exchange request was due to customer mistakes (for eg ordered blue color but request to change red color), the request will be subjected to admin's approval provided that the item is still is its original conditions.
As each item is custom made to order, returns are only accepted if the item is damage on arrival or if the wrong item was received. If this does occur, please contact us within 24 hours. Item must be returned unworn and in its original condition.
Buyer is responsible to ship the item back to us and it’s the buyers responsibility until the item reaches us.
Once the item has been received by us, we will issue an exchange or a refund within 2- 7 working days, whichever the buyer prefers.
Feedback is very important to our business, we would really appreciate it if you would take the time to leave us feedback.
PLEASE contact us before leaving any neutral or negative feedback so we can try to resolve any issues you may have in a professional manner.
All issues will be dealt with efficiently as we pride ourselves on 100% customer satisfaction.
Please could you send all enquiries through email as we monitor these on a regular basis!!!
Thank you for looking have a great day! : )